Before the shipment, a draft of how we ship your pet back home will be provided to you so that you can have a general idea of what needs to be done. Once you have provided us with the departure city or airport, final destination, estimated departure date, type of pet and/or breed, age etc. We will get into work right away and let you know how we are going to handle this shipment and help you to send your pet back home safely.

Once we learn more of the pet and shipment, we will work on finding the best flight route, confirming the size of the kennel and proactively searching to see if there are any obstacles or challenging that we need to avoid or resolve to ensure a smooth transition. Forming all of the above steps gets us a general idea of what the cost would be. Then we will be able to provide you with a more accurate quote.

Once we have been notified that you would like to move forward with our services, we will start our planning immediately. Planning usually includes booking flight for the pet, land transportation, appointments with animal hospitals/veterinary clinics and or health certificate endorsement with the authorized agriculture department, etc. Every decision of ours has been given the consideration of the safety of the pet. We choose each airline company and pet travel agency very carefully and will only choose their services knowing that they are trustworthy.

You will be surprised the amount of documentations that you need to prepare in order to ship your pet back home. What make us difference? Years of experiences and we are extremely detail oriented. This makes us and our services unique and outstanding. From health certification to import permit, from custom to each airway bill, we will be in touch with you, your vet and necessary authorities to ensure we gather all the documents that we need so that each every shipment can be preceded without surprises or delays.

On the day of departure, we will monitor the entire trip to make sure everything goes in smoothly. We will not only keep an eye for the shipment but also update you with every step of the shipment till your pet is safely arrived to the final destination. Bad weather and/or flights delays and such are sometimes unexpected and unavoidable; when it happens, we will be sure to be in touch and come up with solutions as soon as we can to solve the problems. While we are ensure the safety of your pet, we will rearrange and reschedule route or flight when it is necessary to make sure your pet arrive to the final destination with no further delays.

Please do not hesitate to contact us with any questions you may have even after you have been united with your beloved pets. Please also be advised that we keep all the documentations on file. In case, when you are moving with your pet again, we have everything handy. In some countries, we also provide after care services; we arrange boarding and apply certificate for dogs, etc. In order to improve our services continuously, we would love to hear from you in regards to feedback for our services, or please share your story on our website! (Our CEO reads every single feedback that has been provided).